← Back to PortfolioHow I work — sample flow
How I handle difficult customer & vendor issues
Listen → clarify → investigate → act → confirm. Based on vendor support, escalations, and Threads moderation work — written the way I’d explain it in an interview.
03 / INVESTIGATE
Investigate
Look at the information available before deciding what action makes sense.
- Account information
- Order status
- Billing details
- Previous interactions
- Device / technical issue
The goal: Find the actual problem before offering a solution.
Illustrative workflow — no real customer data. This page recreates the steps followed during an escalation, without showing real accounts or amounts.