HAZIEL NABLO
Customer Service & Content ModerationExperienced in high-volume chat support, vendor operations, escalations, and content moderation — with a focus on staying clear, calm, and helpful under pressure.
Haziel Nablo
Customer Service & Content Moderation
Steady, flexible, and easy to work with
“Being flexible enough to deal with a range of clients and customers. Balancing multiple tasks and responding to customers in a timely manner. Maintaining a positive demeanor even in challenging situations to provide excellent service.” — from Haziel.
Flexible across clients
Comfortable shifting between different vendors, customers, tones, and request types without losing patience or clarity.
Balanced multitasking
Handled up to 4 live conversations at once while researching issues, coordinating with riders, and keeping replies accurate.
Positive under challenge
Keeps a steady, empathetic demeanor during disputes, termination risks, and device or billing frustrations.
Content moderation → escalations → chat support
Three chapters, newest first: trust & safety review queues, then complex cases, then frontline volume.
Trust & safety review on Threads
- Reviewed uploaded videos and decided: allow, restrict, age-gate, or remove.
- Checked visual content — profile pictures, thumbnails, photo posts — for nudity, graphic violence, hateful imagery, and prohibited symbols.
- Read for context, not just individual elements, before judging a post or comment.
- Handled abusive comments — threats, hate, sexual content, harassment — plus sensitive cases like self-harm and exploitation.
- Spotted new spam, scams, and harmful challenges as patterns emerged.
- Applied Community Guidelines consistently and objectively across user posts, images, and interactions.
Vendors & orders
- Assisted vendors with their concerns and day-to-day order issues.
- Cancelled orders as per vendor request.
- Explained order breakdowns so vendors understood totals and status.
- Followed up with the assigned rider to move each order through to delivery.
Escalations, retention & account help
- Updated private vendor data — bank details, contact person, registered info.
- Explained invoices — total revenue, VAT, charges, and deductions.
- Troubleshot or replaced the device vendors used.
- Retained vendors considering account termination.
- Terminated or activated accounts upon verified request.
- Updated restaurant / store address or name changes.
Content moderation
Threads · Policy · Review queues
Escalations & retention
Billing · Devices · Accounts
Chat support
Vendors · Orders · Riders
What I’m good at
From the resume and day-to-day support work.
Vendor operations
Front-line tasks performed daily at Ibex.
Billing & account support
Careful with sensitive details and clear explanations.
Trust & safety operations
Content moderation on Threads at Conectys and Concentrix.
Work and education
Work history and schooling exactly as listed on the resume.
Content moderation — Threads
Trust & safety review: allow, restrict, age-gate, or remove violating videos, images, and comments per Community Guidelines.
Vendor escalations & retention support
Sensitive updates, invoice walkthroughs, device issues, retention saves, and account or store-profile changes.
Chat support specialist
Vendor support across up to 4 concurrent chats — cancellations, breakdowns, and rider follow-ups for delivery.
BS Business Administration, HR Development Management
Degree foundation in people management and organizational processes.
TVL — Beauty Care, Nail Care & Massage
Technical-vocational track; basis for TESDA NCII certifications and Best in TVL recognition.
What I bring to your support team
I don’t just close conversations. I make sure the customer understands what happened and what happens next.
Calm under pressure
Comfortable with frustrated customers and escalations. I listen first and keep the conversation from becoming confrontational.
Clear written communication
Used to explaining orders, invoices, and next steps simply — even while juggling several conversations at once.
Fast learner
Quick to pick up new systems, products, policies, and workflows. I take notes and follow procedures carefully.
Ownership mindset
I check what caused the issue and make sure the customer knows what happens next.
Honors & certifications
Awards and NCII holdings transcribed from the resume — nothing added.
- Top Agent
- Chat Warrior Awardee
- Leadership Awardee
- Best in TVL
- Best in OJT — Massage
- Best in OJT — Beauty Care
- Beauty Care / Nail Care
- Massage Therapy
- Housekeeping
How I handle difficult
customer & vendor issues
Listen → clarify → investigate → act → confirm. The same method behind vendor escalations and content review queues — select a step to see what I actually do at each stage.
Investigate
Look at the information available before deciding what action makes sense.
- Account information
- Order status
- Billing details
- Previous interactions
- Device / technical issue
The goal: Find the actual problem before offering a solution.
Looking for steady customer & vendor support?
Available for Customer Service, Vendor Support, Escalations, Retention, and Content Moderation roles.
+63 935 198 0042 · Agdao, Davao City