Haziel Nablo

Professional Summary

• Flexible enough to deal with a range of clients and customers.
• Balancing multiple tasks and responding to customers in a timely manner.
• Maintaining a positive demeanor even in challenging situations to provide excellent service.

Professional Experience — Conectys · Concentrix

• Content moderation, Threads (2024 — Jun 2026): reviewed uploaded videos and decided allow, restrict, age-gate, or remove; checked profile pictures, thumbnails, and photo posts for nudity, graphic violence, hateful imagery, and prohibited symbols; judged context, not just individual elements; handled abusive, threatening, and sexually explicit comments; handled sensitive cases including graphic violence, self-harm, abuse, and sexual exploitation; recognized new spam, scams, and harmful challenges; applied Community Guidelines consistently and objectively.

Professional Experience — Ibex Global Solutions

• Vendor escalations & retention support (2023 — 2024): updated private vendor data (bank details, contact person); explained invoices (revenue, VAT, charges, deductions); troubleshot or replaced vendor devices; retained vendors considering termination; terminated or activated accounts; updated restaurant / store address or name.
• Chat support specialist (2022 — 2023): assisted vendors across up to 4 concurrent live chats; cancelled orders per request; explained order breakdowns; followed up with assigned riders for delivery.

Education

• Holy Cross of Davao College — BS Business Administration, HR Development Management (AY 2019 — 2021).
• Francisco Bangoy Senior High School, Sasa, Davao City — TVL, Beauty Care / Nail Care / Massage (SY 2017 — 2018).

Honors & Certifications

• 2023: Top Agent and Chat Warrior Awardee, Ibex Global Solutions.
• 2018: Leadership Awardee, Best in TVL, Best in OJT (Massage, Beauty Care).
• TESDA NCII: Beauty Care / Nail Care, Massage Therapy, Housekeeping.

Skills

• Vendor operations: multi-chat support, order cancellation, rider coordination, retention & de-escalation.
• Billing & accounts: invoice / VAT explanations, private data updates, device troubleshooting, CRM & ticketing.
• Trust & safety: review queues, allow / restrict / age-gate / remove, spam & scam detection, guideline consistency.
• Soft strengths: work under pressure, multi-tasking, empathy & patience, adaptability, time management.